It is the aim of Motor Select Ltd to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone, email or in writing and your complaint will be resolved in the shortest possible time by the appropriate person.
To register a complaint contact us by:
Email: info@motorselect.uk Telephone: 01254 964 777
Or write to us at: Suite 8, NJK House, Haslingden Road, Blackburn, Lancashire, BB1 2EE
To help us to investigate and resolve your concerns as quickly as possible please provide the following information:
We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of 3 working days, we will keep you informed of the progress of our investigations and provide our final response in writing with details of our findings any actions undertaken within 8 weeks.
If you are not satisfied with our resolution of your complaint:
If you have a regulated contract with us and are not satisfied with our final response you are eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response we will also provide you with a copy of the Financial Ombudsman Service’s explanatory leaflet (for more information please see https://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm).
Non-financial complaints can be directed to Trading Standards •
You may also contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service. Details can be found at www.bvrla.co.uk or by contacting complaint@bvrla.co.uk
If you have any questions in relation to our Complaints Handling Procedure, please contact us telephone, email or in writing Email: info@motorselect.uk Telephone: 01254 964 777 Or write to us at: Suite 8, NJK House, Haslingden Road, Blackburn, Lancashire, BB1 2EE
Email : info@motorselect.uk
Telephone : 01254 964 777
Company Address :
Motor Select Ltd
Suite 8, NJK House
Haslingden Road
Blackburn
Lancashire
BB1 2EE
Motor Select Ltd are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered No : 791807
Registered in England & Wales with company number : 10463103 | Data Protection No : ZA296074 | VAT No : 256042324 | BVRLA Number: 7678
Registered Office : Suite 8 NJK House, Haslingden Road, Blackburn, Lancashire, BB1 2EE
Disclaimer: All vehicle images and descriptions are for illustration and reference purposes only, all vehicle leases are subject to credit approval and subject to change at any time. E&OE.
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